Frequently Asked Questions
Everything you need to know about shopping with Mint Velvet.
What are your standard delivery options?
We offer Standard Delivery within 3-5 working days, as well as Next Day Delivery for orders placed before 8pm Monday to Friday. All UK orders over ÂŁ150 qualify for free standard shipping.
How do I return an item?
We offer a 28-day return policy for all full-price items. You can return your order via our online portal using Royal Mail, Hermes, or by visiting any of our standalone boutiques.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking link. You can also view your order status by logging into your account on our website.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer PayPal, Apple Pay, and Klarna for interest-free installments.
How do I find my perfect fit?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing down for our relaxed-fit styles or checking the individual garment measurements provided.
Can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Therefore, we are unable to make changes or cancellations once an order has been confirmed. You may return the items for a full refund once received.